Last updated: 4 July 2026
Welcome to shukrana.online, operated by [BUSINESS NAME]. By using this website or placing an order, you agree to these Terms & Conditions.
About our products
We offer devotional products — pendants, bracelets, photo frames, Charan Paduka boxes and similar items — prepared with devotion for the sangat. Product images are indicative; minor variations in colour, finish or size may occur as many items are handcrafted.
Orders and pricing
Orders are placed via WhatsApp. Prices are communicated on WhatsApp at the time of enquiry and are confirmed before payment. An order is accepted only when we confirm it on WhatsApp after receiving payment. We may refuse or cancel any order at our discretion (e.g., stock unavailability or address issues), in which case any amount paid will be fully refunded.
Payment
Payment methods (UPI, bank transfer, or payment link) are shared on WhatsApp at the time of order confirmation. Please pay only to the account/UPI details we share from our official number [PHONE/WHATSAPP]. We are not responsible for payments made to any other number or account.
Intellectual property
Website content, design and text are our property or used with permission. You may not copy or reuse them commercially without consent.
Limitation of liability
To the maximum extent permitted by law, our liability for any claim relating to an order is limited to the amount paid for that order. We are not liable for indirect or consequential losses, or for courier delays beyond our control.
Governing law
These terms are governed by the laws of India. Courts at [CITY, STATE] shall have exclusive jurisdiction.
Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be addressed to our Grievance Officer: [GRIEVANCE OFFICER NAME], Email: [EMAIL], Phone: [PHONE/WHATSAPP]. We acknowledge complaints within 48 hours and aim to resolve them within one month.